Privacy Policy

Last updated: April 2026

Dynatric (Pty) Ltd (“we”, “us”, “our”) operates MySolarPrice at mysolarprice.com. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We collect the following personal information when you submit a quote request or installer application:

  • Full name
  • Email address
  • Phone number
  • City and property details
  • Electricity usage and billing information
  • Any additional information you provide voluntarily

2. How We Use Your Information

Your information is used to:

  • Generate a solar quotation estimate tailored to your requirements
  • Send you your PDF quotation by email
  • Share your details with matched Installers in your area so they may contact you
  • Communicate with you about our services
  • Improve our platform and services

We will not use your information for any purpose beyond the above without your explicit consent.

3. Sharing Your Information

We may share your personal information with:

  • Installers in our network — to facilitate your quote request and follow-up
  • Service providers — including email delivery (Brevo) and payment processing (PayFast), who are bound by their own privacy policies
  • Payment processing — via PayFast, under our Mustake.co.za merchant account (also operated by Dynatric (Pty) Ltd).  PayFast is bound by its own privacy policy.

We do not sell your personal information to any third party.

4. Data Retention

We retain your personal information for a period of 12 months from the date of submission, after which it is securely deleted. You may request earlier deletion at any time (see Section 7).

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption and data is stored on secured servers.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings, though this may affect certain features of the website.

7. Your Rights (POPIA)

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at in**@**********ce.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website constitutes acceptance of the updated policy.

10. Contact and Complaints

For privacy-related queries or complaints, please contact our Information Officer:
Dynatric (Pty) Ltd
No 57, Kyalami Blvd, Kyalami Business Park, Midrand, Johannesburg
Email: in**@**********ce.com
Phone: +27 83 262 2688

You also have the right to lodge a complaint with the Information Regulator of South Africa:
Website: www.justice.gov.za/inforeg
Email: in*****@*********ov.za